Frequently Asked Questions
Everything you need to know about your lifelong travel companion.
What does the Lifetime Guarantee cover?
Our 'Simple as That' guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life, even if the damage was caused by an airline.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused merchandise in its original packaging. Please note that monogrammed or personalized items are final sale and cannot be returned.
How do I clean and maintain my luggage?
For ballistic nylon fabrics, use a soft, damp cloth with mild soap and water. For leather accents, use a high-quality leather cleaner and conditioner to maintain the finish.
Can I track my repair status?
Yes, once your bag is received at our Official Repair Center, you will receive an email with a tracking number to monitor the progress of your repair online.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.